Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at contact@aurivonprints.com. Please note that returns will need to be sent to the following address: 518 West Main Street Lamoni, IA 50140

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at contact@aurivonprints.com

90-Day Warranty

AuriVon Prints (“we,” “our,” or “us”) warrants to the original purchaser that our phone cases and posters will be free from defects in materials and workmanship under normal use for a period of ninety (90) days from the date of delivery.

What is Covered (90-day warranty)

• Manufacturing defects in materials or workmanship (e.g., printing defects, structural cracks not caused by impact, improper fit).

What is Not Covered (90-day warranty)
This warranty does not cover:

• Normal wear-and-tear, including scratches, fading, or cosmetic changes.

• Damage caused by misuse, abuse, accidents, or drops.

• Damage caused by unauthorized modifications or repairs.

• Damage to any device used with the case (we are not liable for phone replacement or repair).

Remedies (90-day warranty)
At our sole discretion, we will either:

• Replace the defective product, or

• Provide store credit in an amount equal to the original purchase price (excluding shipping).

Refunds are not included under this warranty.

How to Make a Claim (90-day warranty)
To submit a warranty claim, please email aurivon.contact@gmail.com your order number, proof of purchase, and clear photos or video showing the defect. Claims must be submitted within the warranty period. We may request that you return the defective product before issuing a replacement.

Limitation of Liability (90-day warranty)
To the fullest extent permitted by law, [Your Company Name] shall not be liable for any incidental, consequential, or indirect damages, including damage to your device. This warranty gives you specific legal rights, and you may also have other rights that vary by state or country.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@aurivonprints.com.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at aurivon.contact@gmail.com. Please note that returns will need to be sent to the following address: 518 West Main Street Lamoni, IA

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at contact@aurivonprints.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@aurivonprints.com.